J&K IT Dept plans multi-channel messaging API for e-services

RK News
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30 Apr 2026

Jammu, Apr 29: In a significant step towards strengthening digital governance and enhancing citizen service delivery, the Information Technology Department on Wednesday convened a meeting under the chairmanship of Secretary IT Dr Piyush Singla to deliberate on the adoption of a Multi-Channel Messaging API Solution for seamless delivery of government e-services to citizens.

The meeting was attended by senior officers, including CEO JaKeGA, Director Finance, Additional Secretary IT, Head SeMT, Consultant SeMT, and representatives of empanelled System Integrators under the National e-Governance Division (NeGD), Ministry of Electronics and Information Technology (MeitY), Government of India.

The deliberations focused on leveraging a conversational multi-channel communication platform to improve accessibility, efficiency, and responsiveness of government services. Technical presentations and Proof of Concept (PoC) demonstrations were reviewed, highlighting citizen-centric use cases including grievance redressal, service delivery notifications, application status tracking, dissemination of government schemes and public information, and interactive citizen support services.

Speaking on the occasion, the Secretary IT said the initiative aims to bring government services closer to citizens by utilising widely adopted digital communication platforms, ensuring ease of access, real-time interaction, and an improved user experience. He further observed that integration of Multi-Channel Messaging API-based services has the potential to significantly strengthen inclusive governance, particularly in remote and underserved areas of the Union Territory.

The empanelled agencies presented their technical capabilities for the deployment of secure, scalable, and efficient solutions in compliance with guidelines and standards prescribed by MeitY, Government of India. The Information Technology Department is presently evaluating the PoCs and technical proposals submitted by the participating agencies and shall finalise the implementation strategy accordingly.

The initiative marks another significant milestone in the Government of Jammu and Kashmir's vision of harnessing technology-driven governance to deliver accessible, efficient, and people-centric public services.